Getting your planner
How do I receive my planner?
Straight away. As soon as your payment goes through, your download link appears on the order confirmation page and is emailed to the address you used at checkout. Nothing is posted.
My email hasn't arrived. What should I do?
Check your spam, junk and promotions folders first, and search your inbox for "Payhip". If it still isn't there, the email address may have been mistyped at checkout.
Email us with your name, the email you used and roughly when you bought it, and we'll send your files over.
Can I download it again later?
Keep your order email, as it holds your download link. If the link ever stops working, get in touch and we'll resend it.
Is checkout secure?
Yes. Payments are handled by Payhip and its payment providers. We never see or store your card details.
What's included in the download?
Every planner comes with the planner file itself and a PDF user guide. Some include a bonus spreadsheet. Each product page lists exactly what's in the box under "What you get".
Opening and using it
How do I open it?
Download the .html file, save it somewhere you'll find it again, then double-click it. It opens in your web browser like a normal web page. The PDF guide walks you through first-time setup.
What do I need to run it?
An up-to-date web browser such as Chrome, Edge, Safari or Firefox. There's nothing to install. Each product page notes the devices it's designed for.
Do I need to create an account or pay a subscription?
No. You pay once and the planner is yours. There's no login, no monthly fee and no app store.
Can I use it on more than one device?
You can open the file on any device, but your entries are saved in the browser you use it in. They won't sync between devices automatically. Pick one main device, and use the planner's backup or export feature, where it has one, to move your data across.
Where your information lives
Where is my data stored?
On your own device, inside your browser. It isn't uploaded to us or anyone else. We can't see it, and we can't access it to fix or recover it.
What if I forget my password?
On planners with a password, there is no reset option. Because your data is encrypted on your device and we never hold a copy, we can't recover it for you. Write your password down somewhere safe.
Can I lose my entries?
Yes, if you clear your browser's history and site data, use a private or incognito window, or move to a new computer without backing up. Make regular backups if your planner offers them.
If something goes wrong
What does the 30-day support cover?
For 30 days from your purchase date we'll help with download and access problems, getting your planner set up on your device, and fixing anything that doesn't work as described. If we can't fix a fault, we'll send you a corrected replacement file.
Can I get a refund?
Because our planners are digital and delivered instantly, we don't offer refunds if you change your mind. If a planner is faulty, we'll fix or replace it. If we can't, you're still protected by your legal rights as a consumer.
The full details are in our Delivery & Support Policy.
How do I contact you?
Email customer-support@thelifestylestudio.co with your order email and a short description of the problem. A screenshot helps if something isn't displaying properly.
Send us a message
Include the email you bought with and which planner it's about. We reply [within 2 working days].